As Managing Director, Richard leads the organisation and is responsible for setting the company strategy. His hands-on client-facing approach includes overseeing the company’s operations on a day to day basis.

Richard joined Nostrum as CEO shortly after the company was formed in 2002, and has overseen the development and growth of the business ever since then. Following Nostrum’s acquisition by Equiniti, Richard has now taken the role of Managing Director to Equiniti Credit Services.

With more than 25 years direct financial services experience, Richard has worked in the UK, Europe, the US and wider afield. His knowledge of the use of technology in the lending industry means he is able to advise businesses on how to best increase their competitive differentiation. He was responsible for creating the BPO service and helped differentiate Nostrum in the software market.

Richard is passionate about customer experience, innovation and technology – inside and outside of financial services. He is an established conference speaker and is frequently quoted in the media.