Based in Sunderland, IA provides sales aid consumer finance and approached Nostrum in 2007 with a view to outsourcing the management of their UK and Ireland portfolios with a partner that could provide a continuous handover ensuring no impact on portfolio performance to free the management to aggressively grow the UK business.
Mike Cunningham, Chief Executive, IA commented, "In order to compliment the established operation centres in the UK and Australasia, we were looking for a trusted partner which had the technology and expertise of equal or greater standing, all under one roof. Nostrum brought to the party a detailed understanding of how our business operates and a cost effective approach, thereby allowing management to focus on aggressively developing and growing the business in the UK in line with our business plan."
Nostrum will be providing the entire finance application process for IA from receiving the initial application for finance and applying the IA underwriting criteria, through to arrears management and in-bound customer service, adopting IA's existing workflows and strategies to ensure a smooth transition.
Richard Carter, Chief Executive, Nostrum commented, "Nostrum's business process outsource operation as been created in response to demand and is a natural extension of our icenet software business and IT outsource service. The service is also attractive to businesses as it represents a low cost entry to market and scalable solution to new start-ups by buying in experience and best practice on a price per transaction basis. Conversely, as in the IA relationship it provides strategic support to large organisations for part or whole of non-core activities and outsourcing solutions."
+44 (0)8448 118 039 or email at enquiry@nostrumgroup.com
